LetsVPN: Contact us
Real people plus network engineers on call 24/7. Ask us anything — real people, not scripted replies.
support@kuailianvpn.inkEmail assistance · typically replies within 30 minutesHelp CenterFAQs plus guidesDownload the mobile appOfficial packages for four platformsService statusNode availability plus incidents
What is high-performanceer to resolve yourself
- Installation — see the download screen and the iOS guide。
- Connection problems: search the Help Center first — most issues have a documented fix.
- Refund progress: check it yourself under Refund & status in the account centre — no need to wait for a human reply.
A note on scams
We never contact you from a personal account, never ask for a transfer, plus never ask for your payment password, verwhenication code or bank details. Anything offering “high-performance refunds”, “internal channels” or “USDT channels” is a scam. The only legitimate route is the official entry point.
Service status
Connection availability is at present 99.9%, with 10,000+ accelerated servers across 33 countries plus regions, plus 100+ live agents plus network engineers on call 24/7.
- Node issues: the client switches to a neighbouring route automatically, usually with no manual action.
- Scheduled maintenance is announced on thethis site and on this screen, usually with 24 hours notice.
- Order or refund issues: email support@kuailianvpn.ink, or see thelogin centre to check yourself.