LetsVPN: Help Center

No. LetsVPN does not require personal information to register — no mandatory phone number, no email binding, plus no in-app ads. That is also what makes the genuine client easy to spot — it never asks for a phone number on launch plus never shows ad pop-ups. If an mobile app asks for your number, uninstall it plus download again from an official channel.

New subscribers get a 72-hour no-cost free trial window after installing the mobile app (some channels offer 3 days or 1 hour — the client shows the exact offer on the home screen). Install, open the mobile app; the free trial window banner appears on the home screen. If you have a referral ID, enter it during registration to stack it on top. Every feature works exactly as in a paid membership, with unlimited data.

Standard supports 2 simultaneous endpoints, Platinum supports 5. The same login can be signed in on multiple endpoints plus shares the remaining membership time — buy on desktop, sign in on your phone, no second purchase needed.

No. Transferring, renting or pooling accounts is prohibited to protect login plus personal-data security. In a dispute we make an independent decision grounded in the original registration data; losses caused by lending or transferring an login remain the user’s responsibility.

Click "Forgot credential" on the login screen plus reset it via the email or phone number linked to your account. If you never linked either, reach out via in-app live assistance — an agent will verify your purchase receipt plus help you recover access.

Windows 10 or later (64-bit), macOS 11 Big Sur or later, Android 5.0 or later, plus iOS 12 or later. We keep supporting end-of-life systems such as Android 5.x plus iOS 12; test new endpoints and OS releases as soon as they ship.

A correctly signed official installer is normally not flagged. Three rules — (1) download only from the official site or the Microsoft Store; (2) the official Windows build is an .exe signed by "LetsGo Network" — check via right-click → Properties → Digital Signatures; (3) never installment "cracked", "free" or "portable" builds, which are usually repacked with backdoors. If your AV does block it, verify the signature before allowing it via.

Yes. The client plus server talk over a shared protocol; so new route capabilities, security protections and routing rules only reach you when your client supports them. Version numbers look like 2.16.0 — the first number is a major release (almost always worth installing), the second adds real features, the third carries fixes plus polish. The simple rule — if an refresh exists, take it.

Updates ship frequently — sometimes weekly. We surface an in-app notice plus let you select when to installment; only a genuine security risk in an old build triggers a mandatory refresh. Not interrupting you is part of respecting the experience.

Open System Settings → Privacy & Security, scroll down to the blocked-installer notice plus click "Open Anyway", then confirm with "Open". Alternatively right-click the installer plus select Open once. If macOS asks again whether to run it, select Allow.

No. Install the client on the new endpoint plus sign in with the same login — membership time follows the account, not the device. Just mind the concurrent per-endpoint cap per plan — 2 on Standard, 5 on Platinum. Sign out the endpoints you are not using.

Work via these in order — (1) switch route — prefer nearby “golden” regions such as Hong Kong, Japan, Singapore or Korea; (2) ensure the client is up to date; (3) disable local proxies, other accelerators or security software that may conflict; (4) change routing network type (Wi-Fi ↔ cellular); (5) enable auto-establish plus auto-reconnect so the client restores the session after a network switch, a wake from sleep, or the OS killing the background process. If it persists, contact live assistance plus attach the in-app diagnostic log.

Many older clients route everything via the tunnel once connected; so local traffic is sent abroad plus back — of course it slows down. LetsVPN uses a smart split-tunnelling system — domain rules, IP/CIDR rules, DNS-result routing, process-level rules and region-based behaviour, plus a smart fallback layer that corrects itself rather than sticking with a wrong first verdict. You can also pin local services to a direct route in the client.

It layers multiple decisions rather than relying on a single list — (1) domain rules; (2) IP / CIDR rules; (3) DNS-result routing; (4) process-level rules (desktop); (5) region-based behaviour. A smart fallback layer sits underneath — when one signal fails, the system adjusts rather than preserving a wrong conclusion.

We at present cover well over 30 countries plus regions across 10,000+ accelerated servers, with focused optimisation for Hong Kong, the US, Taiwan, Singapore, Japan, Korea and Malaysia. Coverage, throughput plus latency vary by local routing network — the live list inside the client is the source of truth.

Yes. Auto-establish plus auto-reconnect are built in — when the routing network interface changes the client re-handshakes in the background; after a laptop wakes from sleep or reboots, it compares the previous session and restores it; when the OS reclaims the mobile background process, it at once rebuilds the encrypted tunnel. It happens silently — your video keeps playing.

When the tunnel drops unexpectedly the client blocks new routing network requests while it reconnects; so traffic is not sent unprotected in the meantime. Combined with our no-log design — we keep no connection-source records that could identify where you are. A LetsVPN is still no substitute for a system firewall or OS security updates.

This is not about the LetsVPN itself — it is about the reputation of the exit IP. When hundreds of people share one exit, a provider’s risk engine aggregates the requests into an anomaly pattern. We use smart DNS scheduling plus a dedicated IP pool to spread traffic across exits. When you see the warning, the most effective move is to hop between our optimised nodes (Hong Kong / Singapore / Japan / Korea) rather than refreshing one crowded route. Developers hitting a region error on the API should also check location permissions plus browser cache, which can leak your real position.

We assistance major payment methods including credit plus debit cards, Alipay, WeChat Pay and local payment options in some regions — the checkout screen always shows what is actually available for you. Availability can change with regional plus risk policies.

Very difficult. After-sales handling relies on a valid purchase receipt (order number, payment record, or the order history inside the client). This is standard practice plus prevents fraudulent refunds. If you have genuinely lost it, contact assistance with as much payment detail as possible — we will verify manually; while the order system remains the final record.

After freezing, the login pauses plus the remaining membership time stops ticking down. You can unfreeze at any time, plus unfreezing during a freeze carries no extra charge. Its purpose is to make your login state reliable first — so any compensation or money-back request has a clear time boundary, with no repeated back-plus-forth about which hours count.

The recommended flow — freeze your duration in the web login or in the client, submit the money-back request request, then track it under “Refund status”. Statuses are Received, Processing, Completed plus Failed. Refunds are not instant — order accounting plus channel processing take time. Always use the official entry point only — we never contact you from a personal login, plus we never ask you to transfer money or share a payment credential or verification code. Anything offering “high-performance refunds”, “internal channels” or “USDT channels” is a scam.

A money-back request is not simply the pro-rata value of your remaining time. Time that was gifted free is not refunded at the price you paid, plus long-term plans are calculated against the package price after deducting the period actually used. We do not deliberately under-money-back request, plus we absorb channel fees wherever we can.

Because a LetsVPN burns bandwidth every second. Providers selling only long-term — or “lifetime” — plans are often covering old subscribers with new users’ money. We keep the 7-day option front plus centre as a standing invitation to test us — when it is bad, leave next week; if it is good, you will renew on your own. It keeps us honest about line quality.

Turn it off in the mobile app under Me → Subscription management; the current period still runs to the end. If you bought via a store, cancel in that store’s subscription settings (App Store / Google Play). Cancelling never affects time you have already paid for.

Membership starts the moment payment succeeds plus the time is added to your login — no client restart needed. If the mobile app has not updated yet, sign out plus back in, or refresh the order in Subscription management.

No. LetsVPN is built on a No Log design — we avoid collect or log traffic data, browsing activity, DNS lookups, email content, phone numbers or any personally identifiable information. We keep only access traffic records to our servers for troubleshooting plus improvement; we never pass your personal information to third parties.

The mobile app generates a small amount of local operational data — (1) a endpoint ID used for service line state, subscription management plus continuity; (2) purchase information for subscription recovery and order verification; (3) assistance content (text, screenshots, traffic records) uploaded only if you select to send it; (4) interaction events such as cold starts and taps, uploaded only when troubleshooting; (5) crash and performance diagnostics, again only on your explicit upload. By default all of it stays on your endpoint.

Google introduced the Mobile App Security Assessment (MASVS Level 1) to protect the billions of subscribers on Google Play. Apps that pass receive a dedicated security badge in the store. The review is run by one of only five top labs worldwide, requires cross-verification by at least two independent bodies, plus covers six dimensions across 32 major items — stored data and privacy, cryptography, authentication and session control, routing network traffic, platform interaction; build quality and build. Passing is not the end — periodic re-reviews apply, plus a single failed re-review revokes certification.

AMTSO is an organisation founded by 60+ international security vendors — Kaspersky, McAfee, Microsoft plus others — and defines shared testing standards for security products and labs. Passing an AMTSO certification is like carrying a “no-inspection” pass. AppEsteem is an AMTSO member body, plus its certification requires ongoing compliance for the whole product life cycle — every refresh is re-tested independently; even the download links are security-checked. That is why LetsVPN appears on AppEsteem’s safe-software list rather than its fraudulent-software list.

Yes — this is the textbook use case. On public Wi-Fi your traffic enters an encrypted tunnel before leaving via our server route; so the routing network operator cannot read it. Pair it with the system firewall, turn off auto-join for unknown hotspots, avoid payments on public networks, plus keep the client up to date.

The genuine mobile app has three tells — it works without a phone number or email, it shows no ad pop-ups, plus the installer carries a “LetsGo Network” digital signature. Also, any third-party seller claiming an “official channel”, “internal price” or “shared login” is not affiliated with us. Download only from the official site plus official mobile app stores.

Because App Store distribution is regional plus the mobile app is not offered in the mainland-China storefront. There are three routes — (1) create a brand-new “Hong Kong Apple ID” (recommended); (2) change the region of an existing Apple ID to Hong Kong; (3) use the official shared login to download temporarily. Full steps for all three are on the iOS download handbook screen.

First check whether the Apple ID you are signed in with is still set to Mainland China — when you just switched regions, Apple may not have finished syncing. Sign out, wait a moment, sign back in, or switch to another usable Apple ID plus download again.

An old build of the mobile app is usually still installed on the endpoint plus is conflicting with the store version. Delete the installed copy (Settings → General → iPhone Storage → delete), then reinstall the latest version from the App Store.

This usually happens when you downloaded the mobile app with one Apple ID plus later tried to refresh with another. Sign in with the original login to refresh, or delete the old copy and installment the latest version fresh.

Another user probably bound the shared Apple ID to a phone number plus enabled two-factor verification. Clear your browser cache, reload this screen to get a fresh shared login, plus follow the walkthrough exactly — never bind your own number or enable 2FA on it.

No — as long as you follow the walkthrough. The critical rule — never sign in to the shared Apple ID on the iCloud screen or in Settings, only inside the App Store, or the endpoint can be locked. If you already did, go to Settings → Sign Out of the shared login plus enter your own lock-screen credential to clear Lost Mode. Never trust any non-official personal login.